Privacy Policy

Effective Date: 17/09/2024

Enigmatic Hills Productions Pvt. Ltd. ("Company", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, register for workshops or events, purchase merchandise, subscribe to our communications, or otherwise engage with our services.

1. INFORMATION WE COLLECT

We may collect the following information:

• Name

• Email address

• Phone number

• Postal or delivery address

• Billing information

• Information submitted through contact forms, registrations, applications, or surveys

• Information relating to workshop, event, or merchandise purchases

• Technical information such as IP address, browser type, device information, and website usage data

We do not collect or store complete debit card, credit card, banking, or payment credentials on our servers. Payments are processed through secure third-party payment gateways.

2. HOW WE USE YOUR INFORMATION

We may use your information to:

• Process registrations, orders, and payments

• Deliver workshops, events, and services

• Ship merchandise and fulfil orders

• Communicate regarding bookings, schedules, updates, and customer support

• Improve our website, services, and user experience

• Send newsletters, promotional material, and announcements, where permitted by law

• Comply with legal and regulatory obligations

3. PAYMENT INFORMATION

Payments made through our website may be processed by third-party payment service providers.

We do not store your complete card details, UPI credentials, banking passwords, CVV numbers, or other sensitive payment information.

Please review the privacy policies of the relevant payment service providers before completing transactions.

4. COOKIES AND WEBSITE ANALYTICS

Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and understand visitor behaviour.

You may choose to disable cookies through your browser settings. However, certain features of the website may not function properly if cookies are disabled.

5. SHARING OF INFORMATION

We do not sell, rent, or trade your personal information to third parties.

We may share information with:

• Payment gateway providers

• Courier and logistics partners

• Event and workshop partners where necessary for service delivery

• Technology and website service providers

• Government authorities or law enforcement agencies where required by law

All such sharing is limited to information necessary for the relevant purpose.

6. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorised access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. DATA RETENTION

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain business records.

When information is no longer required, we take reasonable steps to securely delete or anonymise it.

8. YOUR RIGHTS

Subject to applicable laws, you may:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information where legally permissible

• Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites, social media platforms, ticketing services, or partner organisations.

We are not responsible for the privacy practices or content of such third-party websites.

10. CHILDREN'S PRIVACY

Our services are not intended for children under the age of 18 without the consent of a parent or legal guardian.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised effective date.

Continued use of the website following any changes constitutes acceptance of the revised Privacy Policy.

12. CONTACT US

Enigmatic Hills Productions Pvt. Ltd.

Registered Office: Lim Cottage, Crinoline, Nongmalki Road, Shillong – 793001, Meghalaya, India

Email: enigmatichillsproductions@gmail.com

Phone: +91 8486567046

For any questions regarding this Privacy Policy or your personal information, please contact us using the details above.